Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Bibliographic Details
Main Authors:	Blunt, Carolyn, 1976- (Author), Hill-Wilson, Martin, 1954- (Author)
Format:	Book
Language:	English
Published:	Chichester : John Wiley & Sons, 2013.
Subjects:	Customer services Consumer satisfaction Customer relations > Management

University of Minnesota

Holdings details from University of Minnesota
Call Number:	HF5415.5 .B573 2013