Service quality : new directions in theory and practice /

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Bibliographic Details
Other Authors:	Rust, Roland T., Oliver, Richard L.
Format:	Book
Language:	English
Published:	Thousand Oaks, Calif. : Sage Publications, c1994.
Subjects:	Customer services > Quality control. Consumer satisfaction. Customer services

St. Cloud State University

Holdings details from St. Cloud State University
Call Number:	HF5415.5 .S468 1994

Holdings details from Winona State University
Call Number:	HF5415.5 .S468 1994