Service quality : research perspectives

Service quality : research perspectives /

"Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. The book introduces the concept of service and the important ways service production can differ from good...

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Bibliographic Details
Main Author: Schneider, Benjamin, 1938-
Other Authors: White, Susan S.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, ©2004.
Series:Foundations for organizational science
Subjects:
Customer services > Quality control > Research.
Customer services > Management > Research.
Consumer satisfaction > Research.
Service à la clientèle > Qualité > Contrôle > Recherche.
Service à la clientèle > Gestion > Recherche.
Consommateurs > Satisfaction > Recherche.
Klantenservice.
Klantgerichtheid.
Kwaliteitszorg.
Kundenorientierung.
Organisationsklima.
Qualitätsmanagement.
Servicepolitik.
Consommateurs - Satisfaction - Recherche.
Service à la clientèle - Gestion - Recherche.
Service à la clientèle - Qualité - Contrôle - Recherche.
Qualitätsmanagement.

College of St. Scholastica

Holdings details from College of St. Scholastica
Call Number: HF5415.5 .S338 2004

Minnesota State University, Mankato

Holdings details from Minnesota State University, Mankato
Call Number: HF5415.5 .S338 2004

St. Cloud State University

Holdings details from St. Cloud State University
Call Number: HF5415.5 .S338 2004

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