Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work /

"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly o...

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Bibliographic Details
Other Authors: Grandey, Alicia, Diefendorff, James, Rupp, Deborah E., 1975-
Format: Book
Language:English
Published: New York : Routledge, 2013.
Series:Organization and management series (Routledge (Firm))
Subjects:
Nonverbal communication in the workplace.
Employees > Attitudes.
Customer relations.
Interpersonal relations.
Psychology, Industrial.
PSYCHOLOGY > Industrial & Organizational Psychology.
BUSINESS & ECONOMICS > Management.
Zwischenmenschliche Beziehung
Arbeitsverhalten
Kundendienst
Kommunikation
Arbeitspsychologie

Minnesota State University, Mankato

Holdings details from Minnesota State University, Mankato
Call Number: HF5549.5.N64 E46 2013

St. Cloud State University

Holdings details from St. Cloud State University
Call Number: HF5549.5.N64 E46 2013

University of Minnesota

Holdings details from University of Minnesota
Call Number: HF5549.5.N64 E46 2013

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