The One to one manager : real-world lessons in customer relationship management /
"In The One to One Manager, Don Peppers and Martha Rogers, Ph.D., go behind the scenes to report on the challenges and solutions discovered by managers leading 1 to 1 efforts at organizations such as Xerox, General Electric, Oracle, First Union, Hewlett-Packard, USAA, Levi Strauss, and British...
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Doubleday,
1999.
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| Edition: | 1st ed. |
| Subjects: |