Blueprints for continuous improvement : lessons from the Baldrige winners /
The Malcolm Baldrige award is designed to recognize American firms that practice effective quality management and make significant improvements in the quality of their goods and services. Applicants are grouped into three classifications: The manufactoring group, the service group and the small busi...
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| Format: | Book |
| Language: | English |
| Published: |
New York :
AMA Membership Publications Division, American Management Association,
©1993.
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| Series: | AMA management briefing
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| Subjects: |