Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
Abstract: Written for all those businesses that depend on repeat customers for survival in tough, competitive times, this book discusses customer service. It shares the successful customer relations practices and policies of a wide range of industries. Chapters include subjects on the guiding princi...
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
1987.
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| Edition: | 1st ed. |
| Series: | Jossey-Bass management series
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| Subjects: |
Minnesota State University Moorhead
| Call Number: |
HF5415.5 .D47 1987 |
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University of Minnesota
| Call Number: |
HF5415.5 .D47 1987 |
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Winona State University
| Call Number: |
HF5415.5 .D47 1987 |
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