Grading health care : the science and art of developing consumer scorecards /
In Grading Health Care, editors Pamela P. Hanes and Merwyn R. Greenlick provide health care practitioners, administrators, and policymakers the information and guidance they need to create consumer scorecards that can reliably measure customer satisfaction. Written by pioneers in the field, the book...
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| Other Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass Publishers,
©1998.
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| Edition: | 1st ed. |
| Subjects: |
| Summary: | In Grading Health Care, editors Pamela P. Hanes and Merwyn R. Greenlick provide health care practitioners, administrators, and policymakers the information and guidance they need to create consumer scorecards that can reliably measure customer satisfaction. Written by pioneers in the field, the book examines Oregon Consumer Scorecard Consortium's successful efforts to develop the first health care plan scorecard program. Hanes and Greenlick share the lessons learned from the consortium's efforts to create dependable methods for measuring consumer satisfaction and guiding consumers to make informed choices among health plans. Grounded in both theory and practice, this book offers valuable resources that practitioners can use. |
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| Physical Description: | xxxi, 166 pages : illustrations ; 24 cm |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 0787940275 |