Grading health care : the science and art of developing consumer scorecards /
In Grading Health Care, editors Pamela P. Hanes and Merwyn R. Greenlick provide health care practitioners, administrators, and policymakers the information and guidance they need to create consumer scorecards that can reliably measure customer satisfaction. Written by pioneers in the field, the book...
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| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass Publishers,
©1998.
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| Edition: | 1st ed. |
| Subjects: |