Accounts, excuses, and apologies : a theory of image restoration strategies /

"This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligation...

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Bibliographic Details
Main Author:	Benoit, William L. (Author)
Format:	Book
Language:	English
Published:	Albany : State University of New York Press, ©1995.
Series:	SUNY series in speech communication
Subjects:	Discourse analysis. Verbal self-defense. Rhetorical criticism. Public opinion > Marketing. Analyse du discours. Autodéfense verbale. Critique rhétorique. Tekstanalyse. Verbale communicatie. Corporate image. Diskursanalyse Entschuldigung Imagepflege Textsorte

Minnesota State University, Mankato

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Call Number:	P302.87 .B46 1995

Minnesota State University Moorhead

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Call Number:	P302.87 .B46 1995

Bethel University

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Call Number:	401/.41

Hamline University

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St. Catherine University

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St. Cloud State University

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University of Minnesota

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Call Number:	P302.87 .B46 1995