Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance /
In Beyond Performance Management, Jeremy Hope and Steve Player offer answers, critically reviewing forty well-known management tools and practices--from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. Hope and Playe...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass. :
Harvard Business Review Press,
©2012.
|
| Subjects: |
Table of Contents:
- Strategic planning
- Mission statements
- Strategic planning
- Stretch goals
- Balanced scorecard
- Dynamic resource management
- Enterprise risk management
- Knowledge management
- Benchmarking
- Sustainability
- Shareholder and customer value
- Intangible assets
- Economic value added
- Key value drivers
- Revenue growth analysis
- Customer value proposition
- Customer relationship management
- Strategic and profitable customers
- Loyalty management
- Lean cost management
- Total quality management
- Activity based costing
- Business process reengineering
- Lean manufacturing
- Lean services
- Six Sigma
- Target costing
- Lean accounting
- Shared service centers
- Outsourcing and offshoring
- Investment (portfolio) management
- Expense management
- Performance measurement
- Enterprise resource planning systems
- Business intelligence
- Key performance indicators
- Rolling forecasts
- Business analytics
- Best practice reporting
- Open book management
- Performance evaluation
- Performance appraisals
- Recognition and rewards
- Executive compensation
- Profit sharing.