Table of Contents:
“…The Deming Prize -- Shifting gears : Ford Motor Company, Dearborn, Michigan -- Spreading the Deming word : Growth Opportunity Alliance of Greater Lawrence, Lawrence, Massachusetts -- Deming to the rescue : Malden Mills, Lawrence, Massachusetts -- Adopting the new philosophy : Honeywell Information Systems, Lawrence Manufacturing Operation, Lawrence, Massachusetts -- Toward a critical mass : American Telephone & Telegraph, Merrimack Valley Works, North Andover, Massachusetts -- The Philadelphia model : Philadelphia Area Council for Excellence, Philadelphia, Pennsylvania -- The evolution of a "Demingized" company : Janbridge, Inc., Philadelphia, Pennsylvania -- The transformation of an American manager : Microcircuit Engineering Corporation, Mt. …”