Database marketing : analyzing and managing customers /

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Bibliographic Details
Main Author: Blattberg, Robert C., 1942-
Other Authors: Kim, Pyŏng-do, 1958-, Neslin, Scott A., 1952-
Format: Book
Language:English
Published: New York : Springer, 2008.
Series:International series in quantitative marketing ; 18
Subjects:

MARC

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245 1 0 |a Database marketing :  |b analyzing and managing customers /  |c Robert C. Blattberg, Byung-Do Kim, Scott A. Neslin. 
260 |a New York :  |b Springer,  |c 2008. 
300 |a xxiv, 871 p. :  |b ill. ;  |c 24 cm. 
490 0 |a International series in quantitative marketing ;  |v 18 
504 |a Includes bibliographical references (p. 801-845) and index. 
505 0 0 |g Pt. I.  |t Strategic Issues --   |g 1.  |t Introduction --   |g 2.  |t Why Database Marketing? --   |g 3.  |t Organizing for Database Marketing --   |g 4.  |t Customer Privacy and Database Marketing --   |g Pt. II.  |t Customer Lifetime Value (LTV) --   |g 5.  |t Customer Lifetime Value: Fundamentals --   |g 6.  |t Issues in Computing Customer Lifetime Value --   |g 7.  |t Customer Lifetime Value Applications --   |g Pt. III.  |t Database Marketing Tools: The Basics --   |g 8.  |t Sources of Data --   |g 9.  |t Test Design and Analysis --   |g 10.  |t Predictive Modeling Process --   |g Pt. IV.  |t Database Marketing Tools: Statistical Techniques --   |g 11.  |t Statistical Issues in Predictive Modeling --   |g 12.  |t RFM Analysis --   |g 13.  |t Market Basket Analysis --   |g 14.  |t Collaborative Filtering --   |g 15.  |t Discrete Dependent Variables and Duration Models --   |g 16.  |t Cluster Analysis --   |g 17.  |t Decision Trees --   |g 18.  |t Artificial Neural Networks --   |g 19.  |t Machine Learning --   |g Pt. V.  |t Customer Management --   |g 20.  |t Acquiring Customers --   |g 21.  |t Cross-Selling and Up-Selling --   |g 22.  |t Frequency Reward Programs --   |g 23.  |t Customer Tier Programs --   |g 24.  |t Churn Management --   |g 25.  |t Multichannel Customer Management --   |g 26.  |t Acquisition and Retention Management --   |g Pt. VI.  |t Managing the Marketing Mix --   |g 27.  |t Designing Database Marketing Communications --   |g 28.  |t Multiple Campaign Management --   |g 29.  |t Pricing. 
650 0 |a Database marketing. 
650 0 |a Consumer profiling. 
700 1 |a Kim, Pyŏng-do,  |d 1958- 
700 1 |a Neslin, Scott A.,  |d 1952- 
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