Getting disputes resolved : designing systems to cut the costs of conflict

Getting disputes resolved : designing systems to cut the costs of conflict /

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Bibliographic Details
Main Author: Ury, William
Other Authors: Brett, Jeanne M., Goldberg, Stephen B.
Format: Book
Language:English
Published: San Francisco : Jossey-Bass, 1988.
Edition:1st ed.
Series:Jossey-Bass management series
Jossey-Bass social and behavioral science series
Subjects:
Conflict management.
Conflict (Psychology)
Conflict, Psychological
Dissent and Disputes
Gestion des conflits.
Conflit (Psychologie)
Cours de formation.
Gestion du personnel.
Règlement de différends.
Charbon > Mines et extraction > Grèves et lock-out > Etats-Unis.
Table of Contents:
  • Part I: Understanding and designing dispute resolution systems. 1. Three approaches to resolving disputes: interests, rights, and power
  • 2. Diagnosing the existing dispute resolution system
  • 3. Designing an effective dispute resolution system
  • 4. Making the system work: involving the disputing parties. Part II: Building dispute systems: cases from the coal industry. 5. Diagnosing an industry's problems: wildcat strikes in the coal mines
  • 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine
  • 7. Cutting dispute costs for an industry: the grievance mediation program
  • 8. Conclusion: the promise of dispute systems design.

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