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|a HF5415.335
|b .O55 1997
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|a 658.8/12
|2 20
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| 100 |
1 |
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|a Oliver, Richard L.
|
| 245 |
1 |
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|a Satisfaction :
|b a behavioral perspective on the consumer /
|c Richard L. Oliver.
|
| 260 |
|
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|a New York :
|b McGraw Hill,
|c 1997.
|
| 263 |
|
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|a 9609
|
| 300 |
|
|
|a xvi, 432 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
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|a Consumer satisfaction
|x Evaluation.
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