Social media and crisis communication /
"The second edition of this vital text provides theory, research, and application to orient readers to the latest thinking about social media usage in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth and...
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY :
Routledge,
2022.
|
| Edition: | Second edition. |
| Subjects: |
MARC
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| 245 | 0 | 0 | |a Social media and crisis communication / |c edited by Yan Jin and Lucinda Austin. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a New York, NY : |b Routledge, |c 2022. | |
| 300 | |a xxv, 406 pages : |b illustrations (black and white) ; |c 23 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction / Yan Jin and Lucinda Austin -- Chapter 1: Social Media and Crisis Communication (SMCC) Research in a Global Context: An Updated Review and Critique / Yang Cheng, Tomeeka Spruill, and Cheyenne Dalton -- Chapter 2: Current Issues of Social Media and Crisis Communication / Itsaso Manias-Muñoz and Bryan H. Reber -- Chapter 3: Ethical and Legal Principles for the Practitioner: Consumers, Organizations, and Platforms / Taylor S. Voges and Jonathan Peters -- Chapter 4: Corporate Social Responsibility and Crisis / Seoyeon Kim and Lucinda Austin -- Chapter 5: Online Activism and a Conceptual Typology of Public Relations Activist Roles / Melissa D. Dodd, Dean Mundy, and Eve R. Heffron -- Chapter 6: Organizational Purpose, Culture, Crisis Leadership, and Social Media / LaShonda L. Eaddy, Karla K. Gower, and Bryan H. Reber -- Chapter 7: Social Media Influencers in Crisis: Providing Counsel on Instagram / Augustine Pang, Debbie Lee, Gindelin Low, and Valerie Hum -- Chapter 8: The Importance of Authenticity in Organizational Crisis Communication via Social Media / An-Sofie Claeys and Aurélie De Waele -- Chapter 9: Paracrisis and Crisis: Guidance from Situational Crisis Communication Theory / Feifei Chen, W. Timothy Coombs, and Sherry J. Holladay -- Chapter 10: Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication / Toni G.L.A. van der Meer and Yan Jin -- Chapter 11: Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model / Xuerong Lu, Yen-I Lee, Yan Jin, Lucinda Austin, and LaShonda Eaddy -- Chapter 12: Social Media Platforms and Broader Participation in Crisis Communication / Keri K. Stephens and Brett W. Robertson -- Chapter 13: Visual Crisis Communication: A Social Semiotic Approach to Visual Dialogues on Social Media / Silvia Ravazzani and Carmen Daniela Maier -- Chapter 14: New Technology, Big Data, and Artificial Intelligence / W. Scott Guthrie and John Rich -- Chapter 15: Dark Social Influencer Engagement in Brand Communication / Jason Shi-yang Lim, Claresta Si Ya Yeo, Weihui Leow, Xian Hui Ng, and Augustine Pang -- Chapter 16 (Short Communication and Brief Case Study): It's War: The New Dilemma for Corporations and Social Issues / Richard Levick -- Chapter 17: Social Media and the Role of Internal Communication for Crisis Prevention and Management / Silvia Ravazzani and Alessandra Mazzei -- Chapter 18: Factors Influencing Crisis Arena Crossovers: The Apple iPhone #ChargeGate Case / Mark Badham, Matias Lievonen, and Vilma Luoma-aho -- Chapter 19 (Short Communication and Brief Case Study): PETA's Crisis History: A Case Study / Logan White -- Chapter 20: Philanthropic Crisis Communication / Brooke W. McKeever and Minhee Choi -- Chapter 21: Advancing Research on Crisis Communication and Religion / Jordan Morehouse and Cylor Spaulding -- Chapter 22 (Short Communication and Brief Case Study): Influencer Crisis Communication During COVID-19 Pandemic: @KatieMCrenshaw / Marilyn Broggi -- Chapter 23: Opportunities for Instructional Crisis Communication through Social Media: Communicating Self-Protective Actions for Food Safety During the COVID-19 Pandemic / Rodrigo Soares, Silvia Dumitrescu, Tamika Sims, Timothy L. Sellnow, Deanna D. Sellnow, and Matthew W. Seeger -- Chapter 24 (Short Communication and Brief Case Study): Political Pivot: Framing the COVID-19 #GoVAXMaryland Campaign in Social Media / Heather Davis Epkins -- Chapter 25: Navigating Political Scandal and Reputation Crisis in Social Media / Joseph Watson, Jr. and James D. Firth -- Chapter 26: iScotland: Crises, the Integrated Model of Activism, and Twitter / Audra Diers-Lawson -- Chapter 27 (Short Communication and Brief Case Study): A Crisis of Cool: Baseball's Race Against Time / Vince Benigni and Lance Porter -- Chapter 28: Recognizing their Power: How athletes have utilized social media to influence crisis communication decisions during COVID-19 / Natalie Brown-Devlin and Hayoung Sally Lim -- Chapter 29: Rallying The Fans: Fanship-Driven Sport Crisis Communication on Social Media / Jennifer L. Harker and W. Timothy Coombs -- Chapter 30 (Short Communication and Brief Case Study): Silence is Not Golden: Social Media Lessons from Puerto Rico / Rebecca Fuller Beeler -- Chapter 31: Natural Disaster Preparedness, Response, and Recovery Crisis Communication / Wenlin Liu and Lan Ni -- Chapter 32: The Social Functions of Idle Alerts / Hamilton Bean and Amy Hasinoff -- Chapter 33: New Theoretical Directions and Frameworks in Social Media and Crisis Communication Research / Finn Frandsen and Winni Johansen -- Chapter 34: Toward More Valid and Transparent Research: A Methodological Review of Social Media and Crisis Communication / Xinyan Zhao. | |
| 520 | |a "The second edition of this vital text provides theory, research, and application to orient readers to the latest thinking about social media usage in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth and social media platforms and newer technology types are discussed. Social Media and Crisis Communication provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on ethics section, a short communication overview piece, and case studies for each Area of Application, Social Media and Crisis Communication is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading-edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response"-- |c Provided by publisher | ||
| 650 | 0 | |a Communication in crisis management | |
| 650 | 0 | |a Social media | |
| 650 | 7 | |a social media. |2 aat | |
| 650 | 7 | |a Communication in crisis management |2 fast |0 (OCoLC)fst01937467 | |
| 650 | 7 | |a Social media |2 fast |0 (OCoLC)fst01741098 | |
| 700 | 1 | |a Jin, Yan |c (Sociologist) |e editor. | |
| 700 | 1 | |a Austin, Lucinda L. |e editor. | |
| 776 | 0 | 8 | |i Online version: |t Social media and crisis communication. |b Second edition. |d New York, NY : Routledge, 2022 |z 9781003043409 |w (DLC) 2021041529 |
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