Management information systems : the manager's view

Management information systems : the manager's view /

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Bibliographic Details
Main Author: Schultheis, Robert A.
Other Authors: Sumner, Mary
Format: Book
Language:English
Published: Boston, Mass. : Irwin/McGraw Hill, ©1998.
Edition:4th ed.
Subjects:
Management information systems.
Management information systems

MARC

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100 1 |a Schultheis, Robert A. 
245 1 0 |a Management information systems :  |b the manager's view /  |c Robert Schultheis, Mary Sumner ; integrated cases prepared by Douglas Bock. 
250 |a 4th ed. 
260 |a Boston, Mass. :  |b Irwin/McGraw Hill,  |c ©1998. 
300 |a xxii, 743 pages :  |b illustrations (some color) ;  |c 26 cm 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
504 |a Includes bibliographical references and indexes. 
505 0 0 |g Ch. 8.  |t Communication systems basics --  |t Manager's view --  |t Communications systems elements --  |t Communications modes and codes ;  |t Analog and digital transmission ;  |t Data codes ;  |t Asynchronous transmission ;  |t Synchronous transmission ;  |t Simplex, half-duplex, and full-duplex transmission ;  |t Circuit switching ;  |t Message switching --  |t Communications media ;  |t Speed and capacity ;  |t Twisted pair ;  |t Coaxial cable ;  |t Fibre optics ;  |t Wireless --  |t Sources and products ;  |t Dial-up telephone lines ;  |t Leased telephone lines ;  |t Wireless networks --  |t Common network components ;  |t Hosts and servers ;  |t Terminals or workstations ;  |t Protocol converters ;  |t Modems ;  |t Terminal connection equipment ;  |t Network connection equipment --  |t Network topologies ;  |t Point-to-point or star and hierarchical topologies ;  |t Multidrop or bus and ring topologies ;  |t Wireless topology --  |t Network types ;  |t Local area networks ;  |t Wide area networks ;  |t Enterprise networks ;  |t International networks --  |t Remote access;  |t Transferring data files between microcomputers ;  |t Connecting your remote PC to your office desktop ;  |t Connecting to the internet and on-line databases ;  |t Connecting to a remote local area network ;  |t Connecting to a minicomputer or mainframe --  |t Reasons managers implement networks ;  |t Sharing peripherals ;  |t Sharing data files ;  |t Sharing applications ;  |t Reducing the costs of acquiring, installing, and maintaining software ;  |t Connecting to other networks ;  |t Capturing data at its source ;  |t Increasing productivity ;  |t Permitting expansion ;  |t Increasing timely communications ;  |t Increasing management control --  |t Network concerns for the manager ;  |t Network reliability ;  |t Network response time ;  |t Network costs ;  |t Compatibility ;  |t Network access and security --  |t Voice systems ;  |t PBXs ;  |t Centrex ;  |t Reasons for implementing a PBX ;  |t PBX hardware and software ;  |t Voice systems concerns for the manager --  |t Communication standards and the manager --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 9.  |t Distributed systems, the internet, and office communications --  |t Manager's view --  |t Distributed processing ;  |t Reasons for implementing distributed processing ;  |t Distributed processing concerns for managers ;  |t An effective distributed processing system --  |t Distributed databases ;  |t Replicated databases ;  |t Partitioned databases ;  |t Advantages and disadvantages of distributed databases --  |t Client/server computing ;  |t SQL servers ;  |t Downsizing --  |t Interorganizational information systems ;  |t Electronic data interchange ;  |t Electronic market systems --  |t Internet communications ;  |t Internet features ;  |t Browsing documents ;  |t Searching for information ;  |t Push versus pull internet ;  |t Internet connection problems ;  |t Sending e-mail ;  |t Electronic discussion groups ;  |t Transferring files ;  |t Running programs on remote computers ;  |t Network PCs and the internet ;  |t Internet telephoney and desktop conferencing --  |t Internet commerce --  |t Intranet communications ;  |t Extranet communications --  |t Office communications ;  |t Electronic mail systems ;  |t Voice processing systems ;  |t Electronic conferencing systems ;  |t Fax systems ;  |t The virtual office ;  |t Groupware systems ;  |t Workflow automation ;  |t The paperless office --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Integrated case II.  |t Upgrading computer information systems for the U.S. Army Reserve Personnel Center --  |g Pt III.  |t APPLICATIONS OF INFORMATION SYSTEMS TO FUNCTIONAL BUSINESS AREAS --  |g Ch. 10.  |t Applications of operational information systems to business --  |t Manager's view ;  |t The nature of operational information systems ;  |t Management advantages --  |t Operational accounting and financial information systems ;  |t Financial accounting systems ;  |t Importance to decision making ;  |t General ledger system ;  |t Fixed assets system ;  |t Sales order processing system ;  |t Accounts receivable system ;  |t Accounts payable system ;  |t Inventory control system ;  |t Purchase order processing system ;  |t Payroll system ;  |t Financial accounting software --  |t Operational marketing information systems ;  |t Sales force automations systems ;  |t Micromarketing and data warehouse systems ;  |t Telemarketing systems ;  |t Direct mail advertising systems ;  |t Point-of-sale systems ;  |t Delivery tracking and routing systems ;  |t Electronic shopping and advertising --  |t Operational production information systems ;  |t Purchasing systems ;  |t Receiving systems ;  |t Quality control systems ;  |t Shipping systems ;  |t Cost accounting systems ;  |t Inventory control systems ;  |t Automated material handling systems ;  |t Computer-aided design and manufacturing systems ;  |t Image management systems ;  |t Material selection systems ;  |t Shop-floor scheduling systems ;  |t Mass customization and agile manufacturing systems --  |t Operational human resource information systems ;  |t Position control systems ;  |t Employee information systems ;  |t Performance management systems ;  |t Applicant selection and placement systems ;  |t Training systems --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 11.  |t Applications of tactical and strategic information --  |t Manager's view --  |t The nature of tactical and strategic information systems --  |t Tactical accounting and financial information systems ;  |t Budgeting systems ;  |t Cash management systems ;  |t Capital budgeting systems ;  |t Investment managing systems --  |t Strategic accounting and financial information systems ;  |t Financial condition analysis systems ;  |t Long-range forecasting systems --  |t Tactical marketing information systems ;  |t Sales management systems ;  |t Advertising and promotion systems ;  |t Pricing systems ;  |t Distribution channel systems ;  |t Competitive tracking systems --  |t Strategic marketing information systems ;  |t Sales forecasting systems ;  |t marketing research systems ;  |t Product planning and development systems --  |t Tactical production information systems ;  |t Materials requirements planning systems ;  |t Just-in-time systems ;  |t Capacity planning systems ;  |t Production scheduling systems ;  |t Product design and development systems ;  |t Manufacturing resource planning systems ;  |t Computer-integrated manufacturing systems --  |t Strategic production information systems ;  |t Site planning and selection systems ;  |t Technology planning and assessment systems ;  |t Process positioning systems ;  |t Plant design systems --  |t Tactical human resource information systems ;  |t Job analysis and design systems ;  |t Recruiting systems ;  |t Compensation and benefits systems ;  |t Succession planning systems --  |t Strategic human resource information systems ;  |t Workforce planning systems ;  |t Information systems supporting labor negotiations ;  |t Other strategic uses of human resource information systems --  |t HRIS software --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 
505 0 0 |t 12.  |t Decision support systems and export systems --  |t Manager's view --  |t Manager's systems needs --  |t Characteristics of the decision-making process ;  |t Phases of decision making ;  |t Types of decision problems ;  |t Attributes of the decision maker ;  |t Strategies for decision making ;  |t Implications of decision making for decision support systems --  |t Important features of decision support systems ;  |t Support of semi-structured decisions ;  |t Support for database access and modelling ;  |t Support for all phases of the decision-making process ;  |t Support for communications among decision makers ;  |t Availability of memory aids ;  |t Availability of control aids for decision making --  |t Components of a decision support system ;  |t Data components of a decision support system ;  |t Building a data warehouse ;  |t Data mining and intelligent agents ;  |t Model components --  |t The tools of decision support --  |t Cases in managerial decision support systems ;  |t A production planning system ;  |t A financial control system ;  |t An international loan system --  |t The development of decision support systems ;  |t The decision support systems development life cycle --  |t The benefits of decision support systems --  |t The risks of decision support systems ;  |t Lack of quality assurance ;  |t Lack of data security ;  |t Failure to specify correct requirements ;  |t Failure to understand design alternatives --  |t Group decision support systems --  |t Artificial intelligence and expert systems --  |t Expert systems and decision support systems --  |t The characteristics of expert systems ;  |t The knowledge base ;  |t The inference engine ;  |t The knowledge acquisition and explanation subsystems --  |t How an expert system works ;  |t Rule-based systems ;  |t frame-based systems ;  |t How an expert system differs from a conventional information system ;  |t The kinds of problems and expert system can solve --  |t Expert systems applications in business ;  |t The kinds of opportunities expert systems address ;  |t How expert systems are developed ;  |t The stages of building and expert system ;  |t The roles of the knowledge engineer and the expert ;  |t The prototyping approach in expert systems development ;  |t How knowledge is acquired from experts --  |t The advantages of expert systems ;  |t The limits of expert systems ;  |t Expert system tools --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Integrated case III.  |t Analyzing the computer personnel allocation problem at Software Reengineering Company (SRC) Inc. 
505 0 0 |g pt. IV.  |t PLANNING AND DEVELOPMENT OF INFORMATION SYSTEMS --  |g Ch. 13.  |t Information systems planning --  |t Manager's view --  |t Information systems planning strategies --  |t Problems with determining information requirements --  |t Managing by wire in a complex business environment --  |t Critical success factors ;  |t Defining critical success factors ;  |t Defining measures ;  |t Advantages and limitation --  |t Business systems planning ;  |t BSP study activities ;  |t The study team ;  |t Method of analysis ;  |t Assessment of business problems ;  |t Determining priorities ;  |t Information systems management ;  |t The action plan ;  |t Implications of the BSP method --  |t Ends/means (E/M) analysis ;  |t Comparison of the three methods ;  |t Information systems planning at the organizational level ;  |t How information technology supports business strategy ;  |t The information planning grid ;  |t Management strategies --  |t Technology planning in an age of uncertainty ;  |t Schein's theory of technology assimilation ;  |t Planning in a dynamic environment --  |t Organizing the information systems plan ;  |t Application development ;  |t New technology ;  |t Organization and management of information processing ;  |t The changing role of the chief information officer --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 14.  |t Systems analysis and design --  |t Manager's view --  |t The systems development process ;  |t The systems development life cycle --  |t Systems analysis ;  |t Case study : a law school admissions office ;  |t The systems interview ;  |t Using questionnaires in systems analysis ;  |t Developing business and system objectives ;  |t Preparing the proposed system data-flow diagram ;  |t Specifying process logic using decision tress and tables --  |t Evaluating alternative design options ;  |t Alternative processing modes ;  |t computer design alternatives ;  |t Software development alternatives --  |t Analysis of alternative design options --  |t The organizationwide [sic] data dictionary --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 15.  |t Alternative application development approaches --  |t Manager's view --  |t Strategies to overcome the systems development bottleneck --  |t Software packages ;  |t Prototyping ;  |t User development of information systems ;  |t Factors to consider in selecting a development approach --  |t Project management and control --  |t A portfolio approach to project management ;  |t Risk factors ;  |t Strategies for minimizing project risk ;  |t Using appropriate strategies to manage projects --  |t Cost-benefits analysis ;  |t The benefits of information systems ;  |t The costs of information systems --  |t Detailed design : transforming logical specifications into physical specifications ;  |t Structured design ;  |t Physical design specifications ;  |t Program specifications ;  |t Documentation --  |t Implementation ;  |t Programming and testing ;  |t Training ;  |t Conversion ;  |t Human factors in systems implementation --  |t User involvement in system selection ;  |t Developing and RFP ;  |t Evaluating a database program ;  |t Hardware evaluation --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Integrated case IV.  |t systems development by Software Reengineering Company (SRC) Inc --  |g pt. V.  |t THE MANAGEMENT OF INFORMATION SYSTEMS --  |g Ch. 16.  |t Organization of information and end-user computing --  |t Manager's view --  |t The organization of data processing ;  |t The evolution of computing ;  |t Centralized data processing ;  |t Decentralized data processing ;  |t Distributed data processing ;  |t Allocation of responsibilities in distributed data processing ;  |t Effective organization of information processing activities ;  |t Roles and responsibilities of information systems professionals ;  |t Career paths and management of data processing ;  |t The organization and management of end-user computing ;  |t Users and user-developed applications ;  |t Management and control issues --  |t Departmental computing --  |t The future of the information systems organization --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Ch. 17.  |t Security and ethical issues of information systems --  |t Manager' view --  |t Viewing information systems security risks ;  |t Risks, threats, and vulnerabilities ;  |t Assessing risks --  |t Common controls ;  |t Physical controls ;  |t Electronic controls ;  |t Software controls ;  |t Management controls --  |t Common threats ;  |t Natural disasters ;  |t Employee errors ;  |t Computer crime, fraud, and abuse ;  |t Program bugs --  |t Protecting information systems ;  |t Securing information systems facilities ;  |t Securing communication systems ;  |t Securing database information systems ;  |t Securing information systems applications --  |t Ethical issues and information systems ;  |t Ethical and contractual behavior ;  |t Privacy, access, and accuracy issues ;  |t Property issues ;  |t The widespread impact of information systems ;  |t Management responsibility --  |t Management summary --  |t Key terms for managers --  |t Review questions --  |t Questions for discussion --  |t Problems --  |t Cases --  |g Integrated case V.  |t Client computer systems supported by Software Reengineering Company (SRC) Inc. 
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