The next phase of total quality management : TQM II and the focus on profitability

The next phase of total quality management : TQM II and the focus on profitability /

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Bibliographic Details
Main Author:	Stein, Robert E., 1949-
Format:	Book
Language:	English
Published:	New York : Dekker, ©1994.
Series:	Quality and reliability ; 42.
Subjects:	Total quality management. Kwaliteitszorg. Qualitätsmanagement. Control de calidad > Administración. Total quality management

Table of Contents:

1. Introducing the TQM II Concept
2. Creating the Process of "Continuous Profit Improvement"
3. Dealing With the Physical Environment
4. Analyzing Policy Constraints
5. Correcting the Decision Process
6. Beyond Just-In-Time
7. The Attributes of TQM II
8. Developing the TQM II Infrastructure
9. Product/Process Design
10. Statistical Process Control (SPC)
11. Implementing SPC for Quality and Profit
12. Design of Experiments (DOE)
13. TQM II Implementation
14. Facing the Strategic Issues
Appendix: Normal Table and F Table.