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|a Stein, Robert E.,
|d 1949-
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|a The next phase of total quality management :
|b TQM II and the focus on profitability /
|c Robert E. Stein.
|
| 260 |
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|a New York :
|b Dekker,
|c ©1994.
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|a xi, 232 pages :
|b illustrations ;
|c 24 cm.
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|a text
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|a Quality and reliability ;
|v 42
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| 504 |
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|a Includes bibliographical references (pages 223-224) and index.
|
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|a 1. Introducing the TQM II Concept -- 2. Creating the Process of "Continuous Profit Improvement" -- 3. Dealing With the Physical Environment -- 4. Analyzing Policy Constraints -- 5. Correcting the Decision Process -- 6. Beyond Just-In-Time -- 7. The Attributes of TQM II -- 8. Developing the TQM II Infrastructure -- 9. Product/Process Design -- 10. Statistical Process Control (SPC) -- 11. Implementing SPC for Quality and Profit -- 12. Design of Experiments (DOE) -- 13. TQM II Implementation -- 14. Facing the Strategic Issues -- Appendix: Normal Table and F Table.
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|t Next phase of total quality management.
|d New York : Dekker, ©1994
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