Mediation skills and strategies : a practical guide

Mediation skills and strategies : a practical guide /

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Bibliographic Details
Main Author:	Whatling, Tony, 1939-
Format:	Book
Language:	English
Published:	London ; Philadelphia : Jessica Kingsley Publishers, 2012.
Subjects:	Mediation > Psychological aspects. Conflict management.

Table of Contents:

Mediation, alternative dispute resolution and some essential principles defined
Listening skills
Questioning skills
Providing a mirror to the client
Some more advanced level strategies
Managing high conflict and emotion
Responding to difficult questions and behaviour.